Product Help

Product Care & Maintenance

A little maintenance helps chargers, cases, cables and power banks stay reliable and look better for longer.

Chargers

Disconnect power before cleaning.
Use a soft, dry or slightly damp cloth.
Keep ports and charging surfaces free of dust and debris.
Do not use abrasive cleaners or immerse the product in liquid.

Cables

Disconnect by holding the connector, not pulling the cable.
Avoid sharp bends near connector ends.
Stop using a cable if insulation is split, connectors are loose or metal parts are exposed.

Power banks

Keep away from excessive heat, direct sunlight and moisture.
Do not use a swollen, punctured or visibly damaged battery.
Store partially charged rather than completely empty for long periods.
Recharge periodically during extended storage.

Cases and magnetic accessories

Remove dust between the case and phone occasionally.
Use mild cleaning methods suitable for the case material.
Keep magnetic contact areas clear of metal debris.

When to stop using a product

Stop use if you notice swelling, unusual odor, exposed wiring, cracked power components, liquid damage, repeated overheating or other visible damage that could affect safety.